Shipping & Returns Policy – Mavelly

Shipping Information

• Coverage: We deliver to all countries within Europe.

• Processing time: All orders are processed within 24 to 48 hours after payment confirmation.

• Delivery time: Orders are delivered within 5 to 9 business days, depending on the destination.

• Shipping cost: Shipping is always free on all orders.

• Tracking: Once your order is shipped, you will receive a confirmation email with tracking details.

Returns Policy

At Mavelly, your satisfaction is our priority. If, for any reason, you are not happy with your purchase, you may request a return under the following conditions:

• Return period: You must contact us within 14 days of receiving your order. Requests made after this period will not be accepted.

• Procedure: Before sending any product back, you must first contact our team at contact@mavelly.com, explain the situation, and provide photos and a short video as proof. Only after our confirmation will you receive the instructions for the return.

• Condition: Items must be unworn, unwashed, and returned in their original condition and packaging.

• Damaged or defective items: If your product arrives damaged, the same procedure applies – contact us within 14 days with photos and video so we can verify and arrange a replacement or refund.

• Return costs: We do not charge return or handling fees. However, the customer is responsible for the cost of the return shipping label.

Refunds

• Refunds will be processed within 7 to 10 business days after we receive and inspect the returned item.

• Refunds will be issued to the original payment method used for the purchase.

How to Start a Return

To start a return, please email us at contact@mavelly.com within 14 days of receiving your order and include the following:

• Your order number

• A clear explanation of the issue

• Photos and a short video of the item (mandatory for damaged/defective products)

Our team will then provide you with detailed instructions on how to proceed with the return.