1. Privacy Policy
Effective Date: November 10, 2025
At Mavelly ("we", "our", "store", or "site"), we are committed to protecting the privacy and security of our customers' personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our online store, use our services, or make a purchase.
By accessing our site or placing an order, you agree to the terms of this Privacy Policy.
1.1 Legal Framework
We process your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (GDPR), as we offer goods and services to individuals in the United Kingdom and the European Economic Area (EEA).
1.2 Information We Collect and Legal Basis
The personal information we collect depends on your interaction with our site and services. We rely on the following legal bases for processing your data:
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Category of Data
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Examples of Data Collected
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Legal Basis for Processing
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Purpose of Processing
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Identity & Contact
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Name, address, phone number, email address.
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Contractual Necessity
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To process and deliver your orders, and to communicate with you regarding your purchase.
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Financial & Transaction
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Billing address, payment method details (processed securely by third-party payment providers), purchase confirmation.
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Contractual Necessity
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To complete the sale transaction and manage payment records.
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Technical & Usage
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IP address, browser type, device information, browsing history, preferences, and how you use our site (via cookies).
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Legitimate Interest or Consent (for non-essential cookies)
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To ensure site security, improve user experience, and analyze site performance.
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Communication
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Information you provide when contacting our customer service.
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Legitimate Interest
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To respond to your inquiries, provide support, and resolve issues.
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Compliance
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Records required by law.
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Legal Obligation
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To comply with legal and regulatory requirements (e.g., tax, accounting).
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1.3 How We Use Your Information
We use your personal information to:
•Process and fulfill your orders, including shipping and delivery.
•Manage our relationship with you, including providing customer support and responding to inquiries.
•Ensure the security of our website and transactions, preventing fraud.
•Comply with our legal obligations, including tax and accounting requirements.
•With your consent, send you marketing communications about our products and offers.
1.4 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and understand how customers interact with our store.
For non-essential cookies (e.g., analytics, marketing), we will obtain your explicit consent through a clear and accessible cookie consent banner before placing them on your device. You can configure your browser to refuse cookies, but this may limit some functionalities of the site.
1.5 Sharing Your Information
We only share your personal information with trusted third parties when necessary for the purposes outlined above. These third parties include:
•Payment Processors: To securely process your payments (e.g., credit card companies, PayPal).
•Logistics and Shipping Providers: To deliver your orders.
•IT and Hosting Services: To maintain our website and data security.
We do not sell or rent your personal data to third parties for their marketing purposes.
1.6 International Data Transfers
As we operate internationally, your data may be transferred to and stored in countries outside the UK or the EEA. When this occurs, we ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses approved by the European Commission or the UK Information Commissioner's Office (ICO).
1.7 Your Data Protection Rights
Under the UK GDPR and EU GDPR, you have the following rights regarding your personal data:
•Right to Access: Request a copy of the personal data we hold about you.
•Right to Rectification: Request correction of inaccurate or incomplete data.
•Right to Erasure ('Right to be Forgotten'): Request the deletion of your personal data, under certain conditions.
•Right to Restriction of Processing: Request that we limit the way we use your data.
•Right to Data Portability: Request that we transfer your data to another organization.
•Right to Object: Object to the processing of your data, particularly for direct marketing.
•Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your data.
To exercise any of these rights, please contact us using the details provided below.
1.8 Data Security
We implement technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure. We recommend keeping your login details safe and confidential.
1.9 Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website.
1.10 Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
2. Shipping and Delivery Policy
Mavelly is committed to providing a smooth and transparent shipping experience.
2.1 Shipping Area
We ship across all of Europe, including the United Kingdom (UK) and the European Economic Area (EEA).
2.2 Shipping Cost
Shipping is always free on all orders, with no minimum purchase requirement.
2.3 Order Processing Time (Dispatch)
All orders are processed and dispatched from our warehouse within 1 to 2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
2.4 Estimated Delivery Time
The estimated delivery time is 5 to 9 business days from the date of dispatch. Please note that "business days" exclude weekends and public holidays. Delivery times are estimates and may vary due to customs procedures or unforeseen logistical issues.
2.5 Tracking Your Order
You will receive a tracking number via email once your order is shipped. You can use this number to monitor the status of your delivery on the carrier's website.
3. Returns and Refund Policy
We want you to be completely satisfied with your purchase. This policy is in accordance with the UK's Consumer Contracts Regulations 2013 and the EU's Consumer Rights Directive.
3.1 Right to Cancel (Cooling-Off Period)
You have the right to cancel your order and request a return within 14 calendar days from the day you receive your order. You do not need to give any reason for cancelling.
3.2 Return Conditions
To be eligible for a return, your item must be:
•Unused and in the same condition that you received it.
•In its original packaging with all tags and labels attached.
•Accompanied by the proof of purchase (order number or receipt).
Items that are used, damaged, or not in their original condition may be refused a refund.
3.3 Return Procedure
1.Initiate Return: Contact us at contact@mavelly.com within the 14-day period, stating your order number and your intention to return the item(s).
2.Return Shipping: You must send the goods back within 14 days of notifying us of your cancellation.
3.Return Shipping Cost: The customer is responsible for the direct cost of the return shipping label. We do not charge any restocking or handling fees.
4.Inspection and Refund: Once we receive and inspect the returned item and confirm it meets the return conditions, we will process a full refund of the purchase price (including the original standard delivery cost, if applicable) within 14 days of receiving the goods back.
3.4 Damaged or Faulty Products
In the unlikely event that your product arrives damaged or faulty:
2.We kindly ask you to provide photographic evidence of the damage or fault.
3.Upon confirmation, we will arrange for a replacement to be sent to you free of charge or issue a full refund, including the cost of return shipping if you are asked to send the item back.
3.5 Exceptions
Certain types of goods are exempt from being returned, such as:
•Perishable goods (e.g., food, flowers).
•Sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
•Goods that are custom-made or clearly personalized.
This policy does not affect your statutory rights
