Privacy Policy – Mavelly
At Mavelly (“we”, “our”, “store” or “site”), we value the trust and security of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our online store, use our services, or make a purchase.
By accessing our site or placing an order, you agree to the terms of this Privacy Policy.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The most recent version will always be available on our website.
Information We Collect
The personal information we collect may vary depending on how you interact with our site and services. This includes:
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Contact details: name, address, phone number, email.
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Order details: shipping address, billing address, payment information (processed securely by payment providers), purchase confirmation.
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Browsing data: information about how you use the site (cookies, device, IP address, preferences).
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Customer service: information you provide when contacting us directly.
You may choose not to provide certain information, but this may limit your experience or prevent you from completing an order.
How We Use Your Information
We use your personal information to:
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Process and deliver orders.
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Provide updates about your purchase and delivery.
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Ensure the security of transactions.
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Communicate with you for support or inquiries.
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Comply with legal and regulatory requirements.
Cookies
Like most websites, we use cookies to improve your browsing experience, remember your preferences, and understand how customers interact with our store.
You can configure your browser to refuse cookies, but this may limit some functionalities of the site.
Sharing Your Information
We may share your personal information with trusted third parties only when necessary, such as:
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Payment partners (credit card, debit card, PayPal, Klarna, and local methods).
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Logistics providers to deliver your orders.
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Hosting and data security services.
We do not sell or share your information for unauthorised purposes.
Shipping and Delivery
Mavelly ships across all of Europe, with an estimated delivery time of 5 to 9 business days after payment confirmation.
Shipping is always free on all orders.
Return Policy
You may request a return within 14 days of receiving your order.
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We do not charge return or handling fees.
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Customers are responsible only for the cost of the return label.
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In case of damaged products, we kindly ask you to provide photos as proof, so we can arrange a replacement or refund.
Data Security
We take technical and organisational measures to protect your data. However, no system is 100% secure. We recommend keeping your login details safe and confidential.
Your Rights
In accordance with applicable data protection laws, you may:
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Request access to the information we hold about you.
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Request corrections to inaccurate data.
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Request deletion of your personal data.
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Request the portability of your information.
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Withdraw your consent for certain data uses.
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: